If the size or model does not suit you, you can return or exchange the product within 14 days from the date of purchase. Return or exchange is possible in the presence of a document confirming the fact of purchase, as well as under the conditions that the specified product: with original tags and labels, in packaging from the manufacturer, and without signs of use and/or damage. >

The rules for returning goods purchased in the apt.13 online store are governed by the Law of Ukraine "On the Protection of Consumer Rights"

Please note: underwear, bodysuits, swimwear and jewelry are NOT eligible for returns or exchanges. < /span>

How to issue a return?

1. By phone: +38 099 513 1313
2. At the apt.13 store at:

• m. Kyiv, str. Volodymyrska 16 (intersection with B. Zhytomyrska 9-B)
• m. Odesa, str. Greek 17
• Email us at: hello@apt13.store

Refund: 

After we receive the product and confirm that all requirements are met, we will refund you within 5 working days of receiving the product.