Return and Exchange Policy

Return and Exchange Policy

If the size or model does not suit you, you can return or exchange the product within 14 days from the date of purchase. Return or exchange is possible in the presence of a document confirming the fact of purchase, as well as under the conditions that the specified product: with original tags and labels, in packaging from the manufacturer, and without signs of use and/or damage. >

The rules for returning goods purchased in the apt.13 online store are governed by the Law of Ukraine "On the Protection of Consumer Rights"

Please note: underwear, bodysuits, swimwear and jewelry are NOT eligible for returns or exchanges. < /span>

How to issue a return?

  1. By phone: +38 099 513 1313
  2. At the apt.13 store at:
  • m. Kyiv, str. Volodymyrska 16 (intersection with B. Zhytomyrska 9-B)
  • m. Odesa, str. Greek 17
  • Email us at:


After we receive the product and confirm that all requirements are met, we will refund you within 5 working days of receiving the product.

The return of the goods is carried out within 14 calendar days from the moment of receiving the order.

Return via Kyiv/Odessa

Products can be returned in Kyiv using a courier service, via Nova Poshta services or in our store.

The return of the goods is carried out at the expense of the buyer.

Return around Ukraine

Product return to Ukraine is possible with the help of "Nova Poshta" services.

The return of the goods is carried out at the expense of the buyer.

    If the conditions are not met - we have the right to refuse the return and/or the product will be sent back to the buyer.