Terms of service
TERMS OF INTERACTION OF THE INTERNET STORE AND CLIENTS OF THE INTERNET STORE “APT.13”
Rules of interaction between the online store and customers of the online store “APT.13” (hereinafter referred to as the Rules, Rules of Interaction, Public Agreement) span>— a document that defines the the procedure for buying and selling goods through an online store, in accordance with Article 633 of the Civil Code of Ukraine (CC), which is a a public contract for the sale of goods and a provision of services related to the purchase and its delivery, the text of which is presented on the website of the online store “APT.13” at apt13.store
The following terms have the following meanings in this document:
Authorization - entering the Client's personal account, which consists in specifying the login and password of registered Clients in the appropriate fields of the web page and pressing the "Login" button.
Activation is a procedure carried out in accordance with the procedure and conditions established by this document, involving the verification of the Client's data, giving the User the right and the technical ability to make a purchase using the online store.
Acceptance - full and unconditional acceptance by the User (Client, Buyer) of the terms of the public contract. From the moment of acceptance of the terms of the Public Agreement, the online store represented by its owner and the Site User (Client, Buyer) are its Parties.
Blocking - actions of a technical and organizational nature, carried out by authorized employees of the online store, aimed at limiting or suspending the ability of the User (Client, Buyer) to access the site's services for the purpose of suppression and as preventive measures against offenses and violations of this document in the order established therein.
Agreement for the sale of Goods (deal) - a transaction concluded with the help of an online store by the Seller and the Buyer, with the aim of making between them commodity-money exchange. The terms of the transaction are set by this document.
Order — the Buyer's request for the purchase of the Goods selected in the online store, executed in the appropriate order, executed via an electronic form on the website by the Client himself or and/or reported by phone through an employee of the Contact Center. Confirmation of the fact of placing an Order is the assignment of a unique identification number of 8 digits to it.
APT.13 online store (online store) is a site that sells goods via the Internet.
Private information - personal data of the Client, information that allows, when used alone or in combination with other available information, to identify the Client.
Client is a registered User.
Authorization Code, Discount Code - the Client's account and his personal unique identifier on the site, which is also a cumulative discount code and access to the Client's Personal Account.
Code word is a unique word (a set of words, letters, numbers) that is used to identify and verify the User.
Party - the Seller or the Buyer according to the concluded transaction.
User/Client login (User/Client name) – User/Client identifier on the site, which serves to identify him in the system, which is simultaneously used to access the User/Client's personal page, as well as for other purposes specified in this document.
Public contract (Offer) is a public offer of an online store represented by its owner, addressed to any individual, to accept and comply with the terms of this document, which are contained in it, including all its applications.
Account access password is an analogue of the Client's handwritten signature, which is used to identify the Client.
E-shop partner - manufacturer, supplier and/or licensor of goods and services available through the online store; a company whose name and logo can be on the pages of the online store.
Client's Personal Account is an electronic page on the site, which keeps information about the Client's personal data, the date of registration, transactions performed by the Client, services provided by the Support Service, purchased goods, amounts and payments, as well as other information.
The Buyer is a Client who has entered into a contract for the sale of the Goods by placing an Order and receiving confirmation of the Order from the Seller and purchasing the Goods or services using the online store.
User (potential Client) – an individual who, as a result of going to the site address using a web browser or any other program and / or technical devices, has been able to display the content of the site's web pages and, depending from his actions, can acquire the status of a Client and a Buyer.
Seller is an online store represented by its Owner.
Registration is the procedure for creating the User's personal page on the site, during which the User, by filling out the appropriate forms, provides the system with the information necessary to use the site's services. Registration is considered completed only in case of successful completion of all its stages in accordance with the instructions published on the site. Acceptance by the User of the terms of this document is a mandatory step in the registration procedure. Upon completion of the registration procedure, the User acquires the status of a Client.
Site - the website of the online store https://apt13.store (hereinafter referred to as the Site), which is a communication platform for posting information about goods and services, the conditions for their sale and interaction with the online store .
Support Service (Contact Center) - employees of the online store (third parties involved on a contractual basis) who directly manage the site, perform technical, organizational and other functions to ensure the functioning of the site and its services, information , consulting and other support for Site Users, Clients, Buyers.
Copyright holder of the online store “APT.13” – LLC "SPACE OF THE FUTURE", EDRPOU code 41350048.
Content of the online store website - protected results of intellectual activity, including texts of literary works, their titles, prefaces, annotations, articles, illustrations, covers, graphics, text, photographic, derivative, composite and other works, user interfaces, visual interfaces, trademark names (marks for goods and services), logos, computer programs, databases, as well as the design, structure, selection, coordination, appearance, general style and arrangement of this content included in the site and other objects of intellectual property rights all together and / or separately contained on the website of the online store.
Goods - an object of sale (product, thing, accessory), not seized and not limited in civil circulation, presented for sale in the online store "APT.13", by posting in the appropriate section of the Internet -shop.
Price - the cost of the Goods set on the site, valid at the time of the transaction.
Cookies are small files that are temporarily stored on the hard drive, allowing to recognize the User's (Client's) computer during further visits to the site.
Web beacons - also known as single pixel or clear gif technology, or action tags, web beacons are electronic images that allow an online store to count visitors who have accessed a particular page; used as a technology for collecting statistical information, can be used on the site.
The terms used to refer to the functions of the site, its functional elements, sections and individual services are used in the form in which they are used in the site interface.
Internet store “APT.13” is a legal entity registered in accordance with the established procedure and operating in accordance with the legislation of Ukraine with the company name “SPACE OF THE FUTURE”, legal form LLC (limited liability company) and legal address: 01025, Kyiv, st. B. Zhitomirskaya, house 9B, operating through the Internet resource apt13.store and related services.
These Rules governing the relationship between the online store “APT.13” and the User (Client, Buyer) throughout the entire period of provision of the Services and access of the User (Client, Buyer) to the personalized services of the Site reflect mutual rights and duties of the international t-shop represented by its Owner (Seller) and Site User (Client, Buyer) in the form of a Public Agreement (offer). The use of the site services, as well as all relations between the User (Client, Buyer) and the online store related to the use of site services, are governed by these Rules.
Using any of the services of the site or using any of its functionality, the User (Client, Buyer) confirms that he is familiar with these Rules and all other conditions set forth on the pages of the site, expresses his unconditional agreement with all the conditions of these Rules, understands and accepts the terms of the Public Agreement in full without any exceptions and reservations and undertakes to comply with them in full, as well as immediately stop using the services in in case of disagreement with any of the conditions. The user confirms that he is informed about the extension of the terms of the Rules to all currently existing services of the site, as well as to any of their development and / or addition of new services.
Acceptance (acceptance) of the terms of the Public Agreement is the fact that the User uses the site, which occurs at the time of the start of such use, namely: the User navigates to his address using a web browser or any other program and / or technical devices that make it possible to display the content of the site's web pages. If the User (Client, Buyer) for some reason does not agree with the terms of these Rules in whole or in part, the owner online store "APT.13" asks him to leave this site. All messages, notices, claims and any other correspondence sent to each other by the Parties to the Public Agreement are considered to be sent properly in electronic form via e-mail messages, as well as in the form of messages within the site, provided for by its functional features in the way (forum messages, forms feedback, publications, etc.). Correspondence is also considered to be sent in the proper way if it is sent by the Parties in writing with the necessary details, in the manner prescribed by the current legislation of Ukraine.
The owner of the online store reserves the right to change these Rules without any special notice to third parties. The new version of the Rules comes into force from the moment it is posted on the website, unless otherwise provided by the new version of the Rules. The current version of the Rules is always located on the page at https://apt13.store/.
All content of the online store site “APT.13” is copyrighted by the owner of the online store and / or third parties whose rights were transferred to the owner of the site on legal grounds as part of the implementation of this project. The use of site materials without the consent of the copyright holders is not allowed. For the legitimate use of the materials of the site, it is necessary to conclude license agreements (obtain licenses).
When citing site materials, including copyrighted works, a link to the site is required and is possible only after prior agreement with the owner of the online store.
Customer service center is located at the address: Kyiv, st. B. Zhitomirskaya, house 9B “APT.13”/
RELATIONSHIP OF THE ONLINE STORE AND THE USER.
Mutual rights and obligations are displayed and detailed in these Rules of Interaction. The owner of the online store recommends that persons under the age of 18 refrain from accessing the personalized services of the site. The online store "APT.13" does not intentionally collect information received from minors, including personal data, does not use or orient the content of the site to minors. Responsibility for the actions of minors, including their purchase of the Products of the online store using the site, rests with the legal representatives of minors.
Individuals who have reached the age of 18 and have full legal capacity to use the services of the online store, including,< span class="Apple-converted-space"> the right to conclude contracts that are legally binding in accordance with the current legislation of Ukraine. To confirm the status of the Online Store Client “APT.13” you need to fill in the registration form y. At the same time, the owner of the online store reserves the right to reject any purchase order, to block the User (Client) without giving reasons.
The user undertakes not to take actions that may be considered as contradicting and violating Ukrainian legislation or international law, including in the field of intellectual property law, copyright and / or related rights, as well as any actions that lead or may lead to disruption of the normal operation of the site and site services.
Nothing in these Rules can be understood as the establishment between the User (Client, Buyer) and the online store of agency relations, partnership relations, joint activity relations, personal employment relations, or any other relations, directly not provided for by the Rules.
For all questions regarding information support, the User (Client, Buyer) can contact the Customer Service Center or the Contact Center of the online store.
User (Client, Buyer) has the right to:
• access to use the site after meeting registration requirements;
• use all the services available on the site, as well as purchase any Goods offered on the site;
• Ask any questions related to the services of the online store using the details that are in the site section;
• use the site solely for the purposes and in the manner prescribed by the Rules and not prohibited by the legislation of Ukraine;
• At any time, require the online store to remove the Authorization Code and/or block the Client's Personal Account on the website of the online store based on relevant request sent to the owner of the online store in writing.
User's Registration Obligations
To purchase the Goods from the catalog of the online store “APT.13” on the site, as well as to access the personalized services of the site, the User agrees to provide reliable and complete information on the issues specified during Registration and necessary for the implementation obligations on the part of the online store in relation to the purchased Goods and / or access to the personalized services of the site. The User also undertakes to keep this information up to date. If incorrect information is provided, or if the owner of the online store has serious reasons to believe that the information provided by the User is incomplete and /or false, the owner of the online store has the right to block the Client's Personal Account and/or remove the Authorization Code and refuse the User (Client) to use their services.
Obligations of the User when using the services of the Site
The User (Client) undertakes not to use the site's services in order to:
• violating the rights of minors and/or causing them harm in any form;
• minority rights violations;
• impersonating another person (registration under the false name of an individual) and/or a representative of an organization and/or community without sufficient then right, including for the employees of the online store "APT.13";
• misrepresenting the properties and characteristics of any Goods from the online store catalog on the site; incorrect comparison of the Goods, as well as the formation of a negative attitude towards persons who do not use certain Goods, or condemnation of such persons;
• downloading content that the User (Client) does not have the right to make available under the laws of Ukraine or in accordance with any contractual relationship;< /p>
• upload content that affects and/or contains any patent, trademark (mark for goods and services), commercial secret, trade name, copyright and related rights, as well as other rights to the results of intellectual activity owned or lawfully used by third parties;
• downloads of unauthorized advertising and/or spam;
• gather and processing of personal data, information about the private life of any person;
• violations of the normal operation of the website of the online store “APT.13”;
• violations of Ukrainian legislation and/or international law .
The User (Client) undertakes not to use abusive words, obscene and offensive images, comparisons and expressions on the site services, including in relation to gender, race, nationality, profession, social category, age , the language of a person and a citizen, as well as in relation to organizations, state authorities and local self-government, official state symbols (flags, coats of arms, hymns), religious symbols, cultural heritage objects (monuments of history and culture).
The User (Client) acknowledges and agrees that the “APT.13” online store has the right (but not the obligation) at its own discretion to refuse to place and / or delete any content available through the personalized services of the site .
The owner of the online store categorically forbids:
• use any device, program, procedure, algorithm or method, automatic device or equivalent manual process to access, acquire, copy or tracking the content of the online store site;
• disrupt the proper functioning of the site;
• bypass the navigation structure of the site in any way to obtain or attempt to obtain any information, documents or materials by any means not specifically provided by the services this site;
• unauthorized access to site features, any other systems or networks related to this site, and any services offered on website;
• violate the security or authentication of the site or any network related to the site;
• reverse lookup, track or attempt to track any information about any other Site User;
• use the site and its content for any purpose prohibited by the legislation of Ukraine, as well as incite any illegal activity or other activity that violates rights of the online store or other individuals and/or legal entities.
Customer Information Support
Customer gives his voluntary consent to inform him about all actions of the online store related to the provision of services, including the status of implementation Order, as well as other events of any nature related to the personalized services of the site. Informing is carried out by sending a notification via e-mail and / or SMS notifications to the mobile phone number provided by the Client at the time of Registration on the site. The online store does not bear any responsibility for delays, failures, incorrect or untimely delivery, removal or non-retention of any notices. At the same time, the online store reserves the right to resend any notification if the Client does not receive it.
Limitation of liability of the owner of the online store
The Internet Store represented by its Owner is not responsible for any errors, typos and inaccuracies that may be found in the materials contained on this site. The owner of the online store takes all necessary measures and efforts to ensure the accuracy and reliability of the information provided on the site. All information materials are provided without warranties of any kind, either express or implied. The information on the site is constantly updated and may become outdated at any time. The online store, represented by its Owner, is not responsible for obtaining outdated information from the site, as well as for the inability of the User (Client) to receive updates to the information stored on the site.
The online store, represented by its Owner, is not responsible for the statements and opinions of site visitors left as comments or reviews. The opinion of the Owner of the online store may not coincide with the opinion and position of the authors of reviews and comments. At the same time, the online store takes all possible measures to prevent the publication of messages that violate the current Ukrainian legislation or moral norms.
Online store represented by its Owner is not responsible for possible illegal actions of the User (Client) against third parties, or third parties regarding User (Client).
The online store, represented by its Owner, is not responsible for damages, losses or expenses (real or possible) arising from this site, its use or inability to use, is not responsible or liable for any suspension or termination of the functions and services of the site as a result of their own careless actions (inaction) or actions (inaction) of any third party.
The online store, represented by its Owner, is not responsible for incomplete, inaccurate, incorrect indication by the User of his data when registering the User.
The online store represented by its Owner is not responsible for the availability of resources, links to which may be contained on the website of the online store, for their content, as well as for any consequences associated with the use by the User (Client ) content of these resources.
The online store represented by its Owner is not responsible for possible loss and / or damage to data that may occur due to the Client's violation of the provisions of these Rules, as well as improper access and / or use of personalized site services, is not responsible for the use by the Client or third parties of malicious software or hardware that may affect the equipment in connection with the use or download of any materials from the site, as well as for illegal interference of third parties in information systems.
The responsibility of the Owner of the online store due to the use of the website or in connection with these Rules is excluded to the extent that is permissible under the current legislation of Ukraine.
REGISTRATION, AUTHORIZATION, SECURITY.
Registration in the online store grants the User, as a non-transferable right, to use his Authorization Code, which is provided to the User to access personalized site services, as well as to make purchases from the online store catalog.
The User (Client) is responsible for the security of the Authorization Code, as well as for the use of personalized services of the online store under the authorization of the User (Client). The User independently carries out a safe shutdown of work under his Authorization Code ("Exit" button) at the end of each session of work with the personalized services of the site and undertakes to ensure the confidentiality of his Authorization Code to the personalized services of the site, including not transferring his Authorization Code to third parties, but also do not receive it from third parties.
The User (Client) is obliged to immediately notify the online store of any case of unauthorized access to the Authorization Code and / or any violation of the security of the Client's Personal Account on the website of the online store.
If the Client does not use access to the personalized services of the site for a sufficiently long time, the Online Store represented by its Owner reserves the right to remove the Client's Authorization Code. Determination of the sufficiency of account inactivity in each case remains at the discretion of the owner of the online store.
User registration (assigning the status of a Client to a User) consists in specifying their login, access password, last name, first name and patronymic, contact phone number, contact e-mail address.
Client status is assigned after the User enters the data specified in the registration form and clicks the corresponding button on the web interface with the text "Register" provided that the User will check the box in front of the text "I accept the terms of the User Agreement".
After the User's actions described in this section of the Rules, the Client's Personal Account is automatically created on the site, which allows him to start using the site's services.
The client undertakes to make changes to the data specified by him during registration every time they change.
Client Status Cancellation
The client has the right to cancel his status at any time and for any reason without obtaining the consent of the owner of the online store.
Automatically recorded information (not personal data)
When you enter the site (as a registered user), non-personal information (browser type, number of visits, average visit duration, pages visited) is automatically recorded. This information is used as a feedback to improve the request, content and functionality of the site. Such information can be further used by the owner of the online store or transferred to third parties, unless the User sends a request to terminate such use to the e-mail address of the online store “APT.13”.
Obtaining and collecting private information
The information received from the User prior to registration is not personal, the entrance to the site is anonymous. As stated above, only the type of browser, computer and operating system, as well as the ip address are collected by the server of the online store for statistics. Personal data authorized for processing under these Rules is provided by the User by filling out the registration form on the website of the online store and includes the following information:
- last name, first name, middle name of the User;
- User's contact phone number;
- email address (e-mail);
- product delivery address;
The provision of such information to the online store is carried out by the User knowingly and exclusively voluntarily.
The Site Owner does not verify the accuracy of the personal data provided by the User. Private information about the User provided by him when filling out the registration forms can be changed or deleted by the User (Client) in the Personal Account at any time.
The online store can also receive private information about the Client (Buyer) from Partners or service providers (for example, about the fact of making a payment).
Private information used:
• to register the User on the site and provide the User with access to personalized resources of the online store site;
• to identify the Client registered on the website of the online store, to place an order and purchase and sell goods remotely on the terms of this Public contracts.
• to establish feedback with the Client, including sending notifications, requests regarding the use of the online store website, provision of services, processing requests and applications, processing and receiving payments or notifying the Client about the status of the order;
• to determine the location of the User in order to ensure security, prevent fraud;
• for the purpose of providing warranty or technical support;
• to provide feedback to the Client, provide customer support, notify about changes in the online store services;
• to provide the Client, with his consent, with offers and information about promotions, new products of the online store, promotional mailings of the online store;
• to improve the operation of the online store, its evaluation and analysis, improve the quality of the relevant goods or services, and gain experience in communicating with Customers.
Cookies and Web Beacons
In accordance with the rules for the storage and use of personal information, access to personal data of registered users - Clients of the online store “APT.13” is limited . Access to the Client's personal data is provided to the Company's employees, as well as delivery services in order to fulfill the task of providing goods and services, which have undertaken obligations to ensure compliance with the requirements of the Law of Ukraine "On the Protection of Personal Data" and the obligation to not disclose the information received.
Private information may be provided to third parties only in cases provided for by the current legislation of Ukraine and / or with the consent of the Client. The online store reserves the right to report to the relevant law enforcement or government authorities about any activity that, from its point of view, is illegal, without informing the Client about it.
When paying for orders in the online store using payment cards, all transactions with them are performed by banks in special secure modes. No confidential information about bank cards, except for the notification of the payment made, is transferred to the online store and cannot be transferred.
Standard industry practices are used to protect sensitive information such as account number. The Client is responsible for taking reasonable measures to protect private information from unauthorized access or misuse, including, but not limited to, protecting the password and other access information. All actions performed in the system using an analogue of the Client's handwritten signature are recognized as performed personally by the Client. Changes to personal data can be made solely on the initiative and with the consent of the Client.
Information about the product, conditions for purchasing goods in the online store
The product is presented on the site through photo samples, which are the property of the online store. Each sample photo is accompanied by textual information: model number, price and product description. The description accompanying the Product on the Site does not claim to be exhaustive and may contain inaccuracies. The color of the product in the pictures is as close as possible to the color of the original (it must be borne in mind that the color reproduction largely depends on the individual monitor settings). The online store also provides (by phone, via e-mail) additional information necessary and sufficient from the point of view of the Buyer to make a decision to purchase the goods. The price of the goods indicated on the Site can be changed by the online store unilaterally. Products purchased by the Customer are intended solely for the personal use of the Customer (not for commercial purposes!).
The product and its required quantity are reserved for the Client only after the order is processed by the online store. If the Client edits the composition of the order before it is processed by the online store, the prices for the Goods, as well as the availability of the Goods in the online store, may change. Editing in this case means adding/removing the Goods in the order in the Client's Personal Account. Changing the composition of the order before it is processed by the online store is agreed with the Client by phone. In the event of a change in the price of the goods ordered by the Buyer, the online store immediately informs the Buyer about this (by phone, by e-mail) in order to receive confirmation or cancel the order. If it is impossible to contact the Client within 7 (seven) calendar days, including the date of placing the order, to agree on it, the order is considered canceled. After processing the order by the online store and confirming the order, it is assigned the status "order accepted", about which the Client is notified by sending a confirmation to the e-mail specified during user registration and (or) by phone. All changes in the composition of the order, as well as all stages of the status of the order, are displayed in the Client's Personal Account after the "order accepted" status is assigned. All information about the Goods purchased by the Buyer is also displayed in the Client's Personal Account.
Confirmation of the Order paid by bank transfer occurs only after the funds are credited to the Seller's account.
Up to 10 ten items are allowed in one order.
Payment for goods.
The client has the opportunity to purchase the Goods in the online store by paying for it in the following ways: in cash, by payment card, by bank transfer according to the receipt, by Gift Card.
Payment for Goods in cash
Payment for the Goods in cash is provided to the Buyer when choosing the services of the delivery service of the online store or in the case of self-delivery of the Goods. The online store delivery service operates in the city of Kyiv and within a radius of 20 km from Kyiv.
Payment for Goods by payment card
The online store accepts online payments for the Goods using the following payment cards: Visa, Visa Electron, MasterCard and transfers funds through Raiffeisen Bank Aval PJSC (acquiring bank).
The security of online payment processing is guaranteed by the acquiring bank.
You can pay for the Order with a payment card both directly on the website of the online store, and through the mobile POS-terminal of the courier or at the Customer Service Center.
Payment for the Goods by bank transfer
To pay for the Goods by bank transfer, the Client, when placing an Order, has the opportunity to print an already completed receipt. If it is not possible to print a receipt from the site, the Client fills out the receipt form on his own and is responsible for the correctness of entering data into the receipt form.
In case of self-application When completing the receipt form, you must indicate in the comment field for the payment the eight-digit number of the order placed on the site. Payment for the Order by bank transfer must be made within 3 (three) banking days from the moment it is placed on the website. In case of non-payment of the order after the specified period, the order is canceled.
When transferring the Goods, the Buyer is provided with a cash receipt.
Delivery of the Goods is carried out throughout Ukraine. Delivery of the Goods is carried out at the expense of the owner of the online store.
Delivery within the city of Kyiv and to the suburbs of the city of Kyiv within a radius of 20 km < /span> is carried out by the delivery service of the online store within 1-2 calendar days from the moment the order is confirmed. The exact information about the time and date of delivery is agreed with the Client via electronic or mobile communication.
Delivery in Ukraine is carried out by a partner of the online store - a courier service within 2-7 calendar days from the date of confirmation of the order, depending on the region of delivery.
The delivery of the Goods is carried out in the original packaging of the online store, in addition, the packed Goods, in order to provide additional protection against damage and prevent third parties from accessing the Goods, are placed in the original shipping box. Documents for the Goods are placed in the pocket of the shipping box. A seal must be placed in the center of the lid gluing line on the back of the shipping box.
Upon receipt of the Goods, the Client is obliged to check the integrity of the branded shipping box and the obligatory presence of a seal, which confirms the fact that the box was not opened by third parties. In addition, the Client is obliged to check the availability of documents for the Goods.
Product Return and Exchange Policy
The return or exchange of the Goods, as well as the refund is carried out at the Customer Service Center, in accordance with the procedure and terms specified by the Law of Ukraine "On Protection of Consumer Rights" and this section of the Rules. The return or exchange of the Goods in places where courier delivery is carried out is carried out by the courier service of the online store or by contacting the Customer at the Customer Service Center. Return or exchange of the Goods in regions with delivery only by mail is made using the postal service.
To return or exchange the Goods, the Buyer sends an appropriate written request to the Customer Service Center at the address Kyiv, st. B. Zhitomirskaya, 9B. The application is considered by the online store within 7 (seven) calendar days from the date of its receipt.
The refund is carried out upon the provision by the Client of a passport, documents confirming the purchase (cash receipt, invoice, payment terminal check, bank receipt with a note of payment), the returned Goods, as well as a completed certificate of return of goods and refund requests. Refunds for the Goods are carried out exclusively by the method used by the Buyer when paying for it.
All products purchased in the online store are covered by the Seller's warranty. The warranty period is specified in the warranty card issued upon purchase of the Goods. The customer is obliged to carefully study the conditions for early termination of the warranty.
The difference between the actual design elements, such as color, shape or design of the Goods, from those stated in the description on the site does not affect its quality and is not a violation of the terms of the Public Agreement. The online store considers claims related to the inadequate quality of the goods only in cases where such goods contain an obvious (hidden) manufacturing defect.
Return of goods of good quality is possible within the time limits stipulated by the Law of Ukraine "On Protection of Consumer Rights", if the goods were not in use, retained their presentation, consumer qualities, seals, labels, and are also accompanied by documents, issued along with the product when it was purchased. Within 14 (fourteen) days from the date of transfer of the Goods to the Client (not counting the day of purchase), the Buyer may return the goods if it does not fit the Buyer in color, size, style, shape, dimensions, for other reasons it cannot be used for its intended purpose, or exchange Goods of good quality for a similar one from the Seller.
The exchange of non-defective Goods is made only in agreement with the online store and only the Goods that are available. Return of non-defective Goods is possible only in case the Goods were not in use, saved s its consumer properties, presentation, factory labels, accessories and accompanying documents. The Buyer is obliged to notify the online store of the desire to return the Goods no later than 3 (three) days from the date of receipt of the Goods. To exchange the Goods, you must present the product in its original packaging that has retained its presentation, warranty card and documents confirming the purchase (cash receipt, invoice, payment terminal check, bank receipt with a payment mark).
If at the time of the exchange a similar product is not on sale, the Buyer has the right to either purchase any other products from the existing range with the appropriate recalculation of the cost, or receive money back in the amount of the cost of the returned product, or exchange the product for a similar one at the very first receipt of the corresponding product for sale, about which it is notified by the online store.
The list of goods of good quality that are not subject to approved by the Resolution of the Cabinet of Ministers of Ukraine "On the implementation of certain provisions of the Law of Ukraine "On the protection of rights consumers” dated March 19, 1994 No. 172.
In case of detection during the warranty period of significant shortcomings that arose due to the fault of the manufacturer of the Goods, or falsification of the Goods, confirmed, if necessary, by an expert opinion, the Buyer, in the manner and within the time limits established by the legislation of Ukraine, has the right, at its discretion, demand from the Seller:
• termination of the contract and return of the amount paid for the Goods;
• replacement with the same product, free elimination of defects.
The Buyer's requirements are not subject to satisfaction if the Seller, on the basis of an expert opinion, proves that the defects of the Goods arose as a result of the Buyer's violation of the rules for using the Goods or its storage conditions.
The Seller returns the cost of the returned Goods to the Buyer, no later than 10 (ten) banking days from the date of receipt by the Seller of the Buyer's written application with all accompanying documents, of the returned goods, provided that complete and correct data are filled in. p>
The cost of courier delivery of the goods in case of exchange or return is borne by the Seller.
Application for a refund is filled in by the Client in the form approved by Appendix No. 1 to these Rules and is an integral part of them.
Product return certificate
The act of returning goods is drawn up in the form approved by Annexes No. 2, 3 to these Rules and are an integral part of them.
Warranty and post-warranty service
The warranty period for the Goods is set by the manufacturer. If there is a document confirming the purchase of the goods, the Buyer, in case of need for warranty service contacts the Contact Center of the online store.
The warranty covers the defects of the Goods that arose through the fault of the manufacturer. Replacement of low-quality parts of the Goods and related work is free of charge. The warranty period for the Goods begins from the moment the Goods are sold and ends at the time specified in the warranty card (attached to the Goods) and / or in the memo when purchasing the Goods, taking into account the terms stipulated by the current legislation of Ukraine. The warranty period of operation is increased by the time the Goods (products) are under repair. All terms of the guarantee are governed by the Law of Ukraine "On Protection of Consumer Rights".
During the warranty period is allowed and is not a defect:
• Deterioration of parts (parts) of the Goods (product), as well as its external and internal coating during operation.
• Shrinkage or stretching of materials (fabrics) of the Goods during operation and cleaning (washing) within normal limits.
• Deviation of the characteristics of the Goods (products) from those specified in the documentation within the limits.
Warranty does not cover:
• Products that have signs of abuse, including, but not limited to, tears, stretching, tightening, impact marks and mechanical damage: dents, nicks, small scratches, signs of deformation, improper cleaning, other violations of the correct operation of the Goods (products).
• Damage (external or internal) caused by any mechanical action, shock or vibration loads, application of external force to parts of the Goods (products ), cracks, chips, scratches, scuffing of surfaces, deformations of materials and parts, etc.
• Damage to Goods (products) water (detergents ) as a result of violation of the rules of operation.
• Damage due to exposure of the Goods (product) to caustic chemicals or solvents.
• Damage to the Goods (products) associated with falling stones and other decorative elements.
Warranty void if:
• Violation of the rules of operation or use of the Goods (product) for other purposes.
• Absence of documents confirming the purchase of the Goods (products).
• Contacting the Customer Service Center after the end of the warranty period.
DISPUTE SETTLEMENT, APPLICABLE LAW.
Disputes arising from a violation (possible violation) of the terms of these Rules are resolved through negotiations. If it is impossible to resolve the dispute in the specified way, then it is subject to further judicial review in accordance with the rules of jurisdiction and jurisdiction of this category of dispute and in accordance with the current legislation of Ukraine.